Shipping
Where do you ship from?
We ship from our fulfillment centers located in the US and EU. Your order will be shipped from the warehouse closest to your delivery address to ensure faster shipping times.
What are your shipping options and costs?
We offer a variety of shipping options at checkout. The cost is calculated based on your location and the selected shipping speed.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping options and costs will be displayed at checkout based on your specific location.
I haven’t received my order. What should I do?
Please allow the estimated processing and shipping time to pass. You can check the status of your order by logging into your account. If there are further delays, please contact us.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
Returns & Exchanges
What is your return and exchange policy?
We offer returns and exchanges for items within a specified period from the delivery date, provided they are in their original, unworn condition with all tags attached.
How do I start a return or exchange?
You can initiate the process by logging into your account and navigating to your order history. Alternatively, you can visit our returns portal at alternativelywear.com for assistance.
I received a faulty or incorrect item. What do I do?
We apologize for any inconvenience. Please contact our support team with your order number and details, including photos of the issue, and we will gladly assist you.
When will I receive my refund?
Once we receive and process your return, your refund will be issued to your original payment method. Please allow time for the financial institution to complete the transaction.
Products & Sizing
Where are your products made?
Our products are designed and sourced globally, with a focus on quality and ethical manufacturing practices.
How does your sizing work?
We provide a detailed size guide for each product to help you select the perfect fit. Please refer to the specific guide on the product page you are interested in.
General
What payment methods do you accept?
We accept all major credit cards, PayPal, and other regional payment methods as displayed at checkout.
Is my payment information secure?
Yes, we use secure encryption technology to protect your personal and payment information.
How can I contact you?
For any questions not covered in our FAQs, please reach out to us through the contact form on our website. Our support team is here to help.
Do you have a loyalty program?
Yes, we value our customers! You can earn points on your purchases and receive exclusive offers.